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RiteAID - a compelling case for ResponsibleAI

The RiteAID scandal, a couple of years ago, is among my favorite ones to explain what IA bias is. Because it got relatively low media coverage in Europe, it is an interesting case of lectures and conferences. From 2012 until 2020, Rite Aid, a pharmacy chain in the US, installed facial recognition technology in hundreds of stores in hopes it would deter theft. What happened then?